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How to Fix eDiscovery Export Tool Application Cannot Be Started

eDiscovery Export Tool Application Cannot Be Started

author
Published By Nilesh Kumar
Debasish Pramanik
Approved By Debasish Pramanik
Published On July 28th, 2023
Reading Time 6 Minutes Reading
Category Office 365

Microsoft 365 is a suite of aggregated tools that provides Software as a Service (SaaS) based services to individuals and business professionals. It’s a popular tool that stores massive amounts of data about your files, emails, calendars, events, contacts, applications, and more. However, when users try to export data, they may find that the eDiscovery Export Tool application cannot be started.

Microsoft 365 has the capability to store users’ data inside the cloud server. However, storing crucial information in the cloud may increase the chances of data loss. After all, there is always the possibility of a breach of personal data on the web. Because Microsoft 365 is based on the web server and saves every data on its server.

Therefore, users tend to save Office 365 data to desktop. This is done by using the built-in functionality of Office 365 i.e. eDiscovery Export Tool.

But sometimes even the tool fails to work and you get errors like “you cannot start the application Microsoft 365 discovery”. In this case, it’s quite challenging to do the same thing quickly and not get results. But this article going to help you solve this riddle. So let’s deep dive into the problem and find the most appropriate available solutions which will definitely work for you.

Why You Cannot Start Application Microsoft Office 365 Discovery

The error where Office 365 eDiscovery Export tool application cannot be started occurs if one of the below problems exists.

As these issues are very likely to occur, so check all these causes first before you start searching for solutions.

  1. Maybe if you are not using the latest version of Windows.
  2. Probably you don’t have the Microsoft .NET Framework 4.5 installed and you are using internet explorer 9.0 or later
  3. Check properly if you didn’t set up the local intranet zone correctly in internet explorer
  4. If you do use a third-party browser but don’t have the ClickOnce browser extension installed.
  5. Do remember may you are using an outgoing proxy server and connection times out.

Solutions For The eDiscovery Export Tool Application Cannot Be Started

You can resolve this issue as we mentioned below and do one or more of the following things maybe you have to complete everything or one would be enough but test everything and find out why you cannot start the application Microsoft Office 365 eDiscovery.

PROBLEM 1 – Maybe you are not using the latest version of Windows.

Solution – Upgrade to Windows 10 and see if that works.

PROBLEM 2: Probably you don’t have the Microsoft .NET Framework 4.5 installed and you are using internet explorer 9.0 or later

Solution – Just find and Install the .NET Framework 4.5 or a later version to solve this.

PROBLEM 3: Check properly if you didn’t set up the local intranet zone correctly in internet explorer

Solution – Just make sure about https://*.outlook.com is added to the Local intranet zone in Internet Explorer. To do this, follow these steps:

  1. Open Internet Explorer, and click Internet Options on the Tool menu.
  2. In the Security tab, select Local Intranet.
  3. Hit Site, and then click Advanced.
  4. Just Add https://*.outlook.com (maybe it’s not already listed).
  5. Then click Close.

Furthermore, just check that the following URLs are not listed as Trusted zone sites:

  • https://*.outlook.com
  • https://r4.res.outlook.com
  • https://*.res.outlook.com

PROBLEM 4: If you do use a third-party browser but don’t have the ClickOnce browser extension installed.

Solution – Just Install the ClickOnce extension from the web and The extension can be found on the add-on webpage for that browser.

  • For Mozilla Firefox: Firefox browser add-ons
  • For Google Chrome: Chrome web store

PROBLEM 5: Do remember may you are using an outgoing proxy server and connection times out.

So you need to Use the netsh command-line tool to open port 8080 on the proxy server. Follow these steps using PowerShell to complete the task:

  1. Open a Command Prompt window then run this command: netsh winhttp show proxy
  2. After that, run this command: netsh winhttp set proxy proxyservername:8080
  3. For example netsh winhttp set proxy proxy.contoso.com:8080

Last Option When Office 365 eDiscovery Export Tool Not Working Even Now!

It happens many times when Office 365 eDiscovery export application does not work, crashes, opens slowly or fails to export data. If you have tried everything, but still the eDiscovery Export Tool cannot be started, then users must seek professional help.

Office 365 Export tool is one of the best tools available in the online market. This tool is capable to export all types of data from Office 365 in a single click.

Download Now Purchase Now

Step by Step Instructions to Use the Professional Software:

1:- Download this software on your computer, open it, and select Office 365.

download the tool

2:- Now, select the data that you want to save: Email, Contact, Calendar.

select the data that you want to save

You can also apply date-range filters in the workload selection.

apply date-range filters

3:- After that, enter the Office 365 credentials and validate the permissions in the Source tab.

enter the Office 365 credentials

4:- Now go to the Destination tab and choose the destination location as well as validate the permissions.

choose the destination location

5:- In the next window, you will get the option to fetch users whose data you want to export.

fetch users

 

6:- In this step, the software will validate the added users. Click OK.

the software will validate the added users

7:- Once the users are added, simply click on the “Start Export” button.

start export

After that, click on the Start button to start the process.

start the process

8:- In this step, wait for the process to complete.

wait for the process to complete

9:- Once export will complete just click on the Download Report button and save the reports to your computer.

save the reports to your computer

If the eDiscovery export tool application cannot be started then this tool can easily help users to export Office 365 mailboxes to PST files even without using the eDiscovery export application. It effectively migrates selective data without losing the attributes.

It has multiple naming convention options along with date filters. This software is compatible with the latest version of Windows like Win 11, 10, 8, 7, etc.

CONCLUSION

We have found each and every possible available problem and their solutions for the eDiscovery export tool application cannot be started error. You just need to be calm and start every method with a relaxed mind. If you follow every available solution, you will definitely solve the problem. Of course, if even after all that the Microsoft Office 365 eDiscovery export tool is still not working, you can always opt for the alternative choice. The recommended professional solution is an excellent way to export your data to your computer in the absence of the eDiscovery export tool.